Refund Policy
1. Refund Conditions
Flux.1 AI Image Generator is committed to providing you with high-quality AI image generation services. If you are not satisfied with our service, we offer refunds under the following conditions:
- Refund request is made within 24 hours of purchase
- Account has generated no more than 10 images
- Service experiences major technical issues preventing usage
2. Refund Process
- Submit a refund request via customer support email
- Provide proof of purchase and account information
- Explain the reason for the refund
- Wait for review (typically 1-3 business days)
3. Non-Refundable Situations
- Refund requests made after 24 hours of purchase
- Accounts that have generated more than 10 images
- Accounts that have violated the terms of service
- Orders that have used promotional codes or special offers
4. Refund Methods
Refunds will be processed back to the original payment method with the following processing times:
- Credit Card: 3-5 business days
- Alipay: 1-2 business days
- WeChat Pay: 1-2 business days
5. Contact Information
For any refund-related inquiries, please contact us through:
- Customer Support Email: [email protected]
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (Excluding holidays)
Note: Flux.1 AI Image Generator reserves the right of final interpretation of this refund policy. We reserve the right to make appropriate adjustments based on specific circumstances.